Keysight Introduces Customer Support Services for Instruments, Software and Solutions

Keysight has announced a new service model called KeysightCare that offers design and test engineers dedicated and proactive support for instruments, software, and solutions.

Not maintaining equipment can lead to costly errors that delay product development and put a customer's potential market advantages at risk. Addressing these issues starts with keeping equipment up-to-date with the latest software and current calibration. KeysightCare offers unparalleled access to a range of resources such as technical experts, training materials, productivity tools, knowledge centers, and success managers, to speed customer innovation, and accelerate product time-to-market. It provides:

  • A choice of service-level agreements that help prioritize support and deliver rapid response times via a dedicated portal that tracks support cases and offers access to relevant expert information
  • Improved predictability of projects with scheduled calibration of test equipment and certified precision to support the intense demands of the latest industry applications and standards
  • Insight into potential issues before they happen, with proactive notifications of the latest software and firmware updates, and access to online resources such as the Keysight Knowledge Center and productivity tools
  • Enhanced productivity of engineering teams with dedicated access to experts who possess deep knowledge and understanding of current and changing technologies, as well as industry standards

KeysightCare is offered in three service levels: Assured, Enhanced and Performance.

  • KeysightCare Assured - The KeysightCare Assured service level offers committed response time to get customers the technical answers they need, faster. A customer portal delivers access to a cloud-based knowledge base containing the latest information developed through decades of R&D and test experience, plus online support to manage service requests, and access to expert advice related to test and measurement challenges. It will be enabled on select products shipping after December 3rd, 2018.
  • KeysightCare Enhanced - The Enhanced service level enables customers to avoid costly errors and delays with ongoing calibration, personalized support, and faster response times with a customer service manager focused on quickly identifying the procedure, test expert, or equipment updates needed to address a specific challenge.
  • KeysightCare Performance - The KeysightCare Performance service level is ideal for customers focused on being first to market or who have a mission-critical project. It offers all the benefits of the previous tiers, plus emergency access to support outside normal business hours, and on-site services designed to keep customers efficiently operating from design to manufacturing.

Click here to learn more about KeysightCare.