Generative AI Implications for Telco Operations

Open AI’s launch of ChatGPT in late 2022 took the world by storm and propelled AI into public consciousness. Shortly after, generative AI became a buzz word prompting many to invest and capitalize on its potential benefits.

What’s in it for telcos? The use of generative AI can be contextualized into various uses cases based on specific telco functions. Bell Labs Consulting has studied and classified several use cases and the role they are likely to play in shaping the future of CSP organizations and functions.

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