Farran has launched a new Customer Portal, through which customers can learn more about Farran’s products and get access to product information, such as Product Family Manuals, 2D & 3D Drawings, Product set up & installation videos, Export License Process & Requirements, Product Warranty Information along with the opportunity to request a quote and technical support. They created this portal with both existing and future customers in mind.
At Farran, they deliver on the promise of “Millimeter wave solutions, made simple” by working together to create innovative products and solutions to meet and exceed customer’s needs. Over their 44 years in business, their customers have played a pivotal role in the company they are today. After a year of development behind the scenes, together with engineers and web developers, they have created a platform that would allow customers to have 24/7 access to all of their product-specific information in one place.
The portal has a two level access structure. Existing customers will automatically have access to ‘Level 1’ content which includes all key product information and can then register their Farran products at ‘Level 2’, which will provide them with exclusive access to their product-specific manuals, product-specific test data, product-specific warranty information and product repair status.
Tomasz Waliwander, Chief Technology Officer stated, “At Farran, we are 100% focused on maximizing the value that our products and service bring to our customers. We believe that the Customer Portal will allow us to achieve an industry-leading end-to-end customer value chain.”
Aoife Keane, Marketing Executive commented; “We are delighted to launch this new customer portal, as an industry-first solution built with our customers at its core. As an Irish company with a global customer base, we want to make instantaneous access to product specific insights the norm in our industry. Through this new portal, we are empowering our customers by providing them with the most up-to-date product information.”
Click here to visit Farran's Customer Portal to create an account and register your products.